1C support that answers in 15 minutes — and knows your system by heart
Most companies discover how their 1C support really works at the worst possible moment: an exchange stops, a month won't close, "the programmer is on vacation". Here is how support looks when it works.
How it works
Three lines of specialists
A 1C consultant answers questions and trains users; a business analyst handles processes and settings; a developer and an architect take code and complex technical cases. A team lead assigned to your company orchestrates it all.
A request is not a message into the void
Requests are accepted in a Telegram chat — first response within 15 minutes, working hours 1:00–23:30 CET. Every request becomes a task: confirmation, estimate, deadline, status.
Every task and every hour — online
You see the live status of all tasks and the hours spent, any time. Honest statuses: "postponed" never masquerades as "done". Estimates over 40 hours are agreed in advance.
Knowledge stays with you
We build an AI knowledge base of your IT system: documentation, settings, decisions, meeting notes. If a specialist changes, the next one enters context in hours, not months.
Responsibility for the whole system
1C rarely lives alone: banks, e-invoicing, warehouses, online stores. We take responsibility for the system as a whole — when our recommendations are followed, it simply works.
Updates without drama
All custom development is done through extensions, so your configuration keeps receiving vendor updates. Updates are tested on a copy before they touch the working base.
What you get
For the business
Accounting closes on time, exchanges run, users get answers instead of queueing behind one overloaded admin. Fewer fires every month — that is the main quality metric of support.
For the owner
You stop being the dispatcher between the accountant and the programmer. Reports and dashboards arrive in Telegram; decisions are based on numbers, not on gut feeling.
Frequently asked questions
We are a small company — is this for us?
Yes. Support scales from a few hours per month. You pay for actual time spent, with a transparent log of every task.
Our 1C is heavily customized. Can you handle it?
That is our usual starting point. We begin with an AI diagnostic: it maps all customizations and shows what can be simplified, standardized, or must stay custom.
Can you work with our local accountant?
Of course. We handle the 1C side — configuration, exchanges, fixes — and cooperate with your accountant on local compliance requirements.
What languages do you work in?
English and Serbian for communication and documentation — whatever your team is comfortable with.
Talk to us
Tell us what hurts — we will honestly say whether we can help, and show how everything works on a live example.
© iTeal · 1C:Enterprise support and implementation in Europe · Belgrade, Serbia